🔄 Return, Cancellation & Refund Policy

We want you to have a smooth and worry-free shopping experience at Flara. Please read our policies carefully before placing an order.

❌ Cancellation Policy

1. Orders can be cancelled only before they are shipped.
2. Once the product has been shipped, cancellation is not possible through the website.

If you need assistance, please contact our support team immediately after placing your order.

🔁 Return Policy

1. Returns and exchanges are applicable only on select products. Detailed eligibility and return conditions are mentioned on individual product pages.
2. For most products, the standard return window is 7 days from delivery.
3. Return policies are subject to change without prior notice.
4. If pickup service is not available at your location, you may be required to self-ship the product to our official address.
5. Return or exchange charges may apply depending on the case.

💰 Refund Policy

1. Refunds are processed only after the returned product passes quality inspection.
2. Once approved, refunds will be initiated within 5–7 business days.
3. Refunds will be credited to the original payment method used during purchase.
4. In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer after collecting required bank details.
5. Shipping charges (if any) are non-refundable unless the return is due to a damaged or incorrect product.

⚠️ Important Notes for Returns

• 🏷️ Products must have original packaging and tags intact. Items without original tags will not be accepted.

• ✨ Customized or personalized products cannot be returned or exchanged.

• ⏳ Return or exchange requests not raised within the return period (as mentioned on the product page) will not be accepted.